Guides
Guides for independent hotels
Short, practical answers for owners of small hotels, inns and B&Bs. No jargon, and no sales pitch until the end.
What Booking.com and Expedia really cost a small hotel
Commission looks small on one booking. Over a year it is often one of a hotel’s biggest bills. Here is how to work out yours, and how to keep more of it.
Direct bookings for small hotels, without the commission
Every direct booking is a guest you keep whole: no commission, and the relationship is yours. Here is what you need, and what to watch for.
Accessible rooms: booked right, held right, delivered right
A guest who needs an accessible room plans the whole trip around it. When the room isn’t what was promised, the trip is over. Most mistakes come from three gaps, and all three can be closed.